About Us
CBM Insurance is a local, independent agency with over 30 years of experience serving the tri-state area. We offer personalized insurance solutions tailored to our clients' needs and have partnered with over 15 national and regional carriers to provide a wide range of coverage options.
With expertise across various industries—from restaurants and wholesalers to contractors and property managers/owners—we prioritize building strong, personal relationships with our clients. Our team of sales executives, account managers, and service professionals takes a hands-on approach to address coverage inquiries, offer recommendations, and assist with claims. We are committed to frequent follow-ups to ensure our clients are treated fairly and that they experience the full value of choosing CBM Insurance as their trusted broker.
As part of our growth mindset, CBM has expanded its reach through strategic acquisitions. In 2020, we acquired Insurance and Financial Services (IFS), integrating their team and carrier partners. In 2022, we acquired the majority of shares in Business Insurance Services, Inc. (BISI Agency, Wilmington, DE). In 2023, CBM joined Alera Group, a national insurance and financial services firm, expanding our offerings to include employee benefits, property and casualty insurance, retirement planning, and wealth management solutions.
We are excited about our growth and the talented professionals we've added to our team. Thank you for choosing CBM Insurance—we look forward to earning your business!
Meet Our Team
Get to know the CBM Insurance team below and access their contact information.
For Insurance Certificates: certs@cbmins.com
For Carrier Partner billing and claims information visit: https://2000.aleragroup.com/cbm-carriers/
Cheryl Woodruff, CISR
Service Manager/PL Claims
Cheryl started in the Insurance Industry in 1986 as a clerk in a claims department with an insurance carrier. She moved to the agency side in 1989 as Commercial Lines support, then onto Claims and then Service Manager in 1998, continuing to play a part in claims throughout the years. Cheryl was licensed in 1992 and obtained her Certified Insurance Service Representative (CISR) Designation in 1998.
Lori Thomas
Claims Manager
Lori Thomas has joined CBM Insurance as their Claims Manager as of June 2020. Lori is well known in Delaware and has spent her entire career in the insurance industry. Lori began her career as a Commercial Underwriter with Cigna Corporation. After several years she transitioned to a local Delaware insurance agency as an Account Manager. In 2002 she founded her own business, Insurance Administrators, an outsourced Workers Compensation claims management firm. Her clients included such clients as contractors, nursing homes and restaurant chains in the tri state area. Lori has a wide range of experience with claimants, insurance companies, adjusters, attorneys and medical professionals and has participated in hearings and mediations in multiple claims situations. She brings new expertise to CBM Insurance and this is yet another level of service that we are pleased to provide to our clients.
302-322-2261 x2245
Bridget Sensabaugh
Accounting Manager
Bridget started in 1988 as a Gal Friday and quickly moved to an accounting support specialist, she made her way to an Accounting Representative where she has been for 32 years.
Gen Ittner
Receptionist
Gen began working with CBM in October of 2015. A resident of Wilmington having moved to Delaware in 2005, she has 35 plus years of experience in both the insurance and accounting industries.
Resources
Our Business Insurance Carriers
For billing and claims information, visit our Carrier Partner page.
Captive Insurance
Group captives are ideal for companies with over $150,000 in annual premiums across workers’ compensation, general liability, and auto insurance. By creating a captive, businesses can assess the risks of subsidiaries, write policies, set premiums, and potentially earn back up to 60% of premiums in profits or invest for future claims. Some captives also insure the risks of their group’s customers. Benefits include:
- Protection similar to a traditional, guaranteed cost plan.
- Premiums based on the insured’s actual losses over the last five years (no artificial rates).
- No “unknown” risks.
Construction Insurance
CBM Insurance specializes in assessing and advising on a wide range of construction risks, including:
- Property damage
- Income loss
- Employee injuries
- Liability risks
Construction insurance provides financial compensation for losses during building projects, protecting against errors and unforeseen events that lead to damages during construction.
Dental Practice Insurance
CBM Dentist Insurance Services (DIS) offers comprehensive coverage tailored to the unique needs of dental practices. We provide:
- Dental office packages
- Professional liability
- Employment practices liability
- Workers’ compensation
- Cyber defense
Additionally, we offer personal insurance for dentists and their families, including life, homeowners, and disability insurance.
Hospitality Insurance
CBM Insurance works closely with local restaurants, country clubs, and hotels to protect them against various business risks. Common coverage options include:
- Business general liability
- Workers’ compensation
- Employment practices liability
- Food spoilage/contamination
- Business income/time element loss
- Employee dishonesty
Personal Lines Insurance
CBM Insurance offers personalized coverage for individuals and families across the tri-state area. We partner with local and regional carriers to provide insurance for:
- Personal auto
- Homeowners and vacation properties
- Personal umbrella policies
- Scheduled jewelry and valuable items
We’ll also review your existing policies and recommend coverage adjustments based on our expertise.
Professional Service Insurance
CBM has extensive experience working with professionals such as law firms, accountants, consultants, engineers, and architects. Common risks include:
- Errors and omissions (professional liability)
- Directors and officers liability
- Cyber liability
We help protect professionals from claims related to inadequate work, negligent actions, or errors in their advice or services.
Real Estate Insurance
We offer a wide range of coverage options for the real estate industry, including:
- Lessors risk
- Property management firms
- Commercial and residential condominiums/apartments
- General liability, umbrella, and excess liability
- Property, ordinance, and law coverage
- Water/sewer backup
- Directors and officers liability
- Employee dishonesty and crime protection
Social Services Insurance
CBM Insurance understands the unique risks faced by non-profits, schools, and churches. We offer coverage for:
- Business income/extra expenses
- Professional liability
- Abuse/molestation
- Umbrella/excess liability
- Directors and officers liability
- Employment-related practices
- Workplace violence
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Alera Group Presents: Navigating Medicare
The knowledgeable team at Alera Group is here to help you navigate your Medicare options to ensure you feel confident in your post-65 healthcare coverage.
March 11, 2026 at 12:00 pm CT | Virtual
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Employee Benefits
The Funding Edge: Why Fully Insured Limits Control — and What Modern Funding Unlocks
A funding decision framework leaders can use to evaluate options and align on next steps.
March 17, 2026 at 01:00 pm CT | Virtual
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Employee Benefits
Network Performance Strategy: Why Any Provider Costs More — and How to Steer to Value Without Disruption
A steering strategy that improves outcomes and total cost of care.
April 21, 2026 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Property and Casualty
AI-Powered Cyber Attacks, Why Yesterday’s Defenses Aren’t Enough.
The widespread availability of AI technology, combined with the ease of manipulating video calls, makes phone and Zoom calls susceptible to exploitation by threat actors.
February 2, 2026
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Property and Casualty
Are you prepared for 2026? Property and Casualty Trends Uncovered
The sixth annual Property and Casualty Market Outlook from Alera Group sets the stage for how organizations can recalibrate their risk strategies in 2026. Built on thousands of data points — including a nationwide survey of insurance company partners and wholesale intermediaries — this report delivers actionable insights for insurance buyers, risk managers and business leaders.
December 17, 2025
Find out more Property and Casualty
Top 5 Insurance Surprises Businesses Face in Q4 — and How to Prevent Them
As year-end approaches, many organizations focus on closing out financials and planning for the year ahead. It’s also the time when insurance programs often reveal unexpected challenges, some avoidable, others the result of shifting market conditions or overlooked details.
October 30, 2025
Find out more Property and Casualty
Alera Group’s 2025 Property and Casualty Market Update
Alera Group’s 2025 Property and Casualty Market Update, designed as a bridge between Alera Group’s annual Market Outlooks — provides insight into pricing, coverage availability, market capacity and underwriting trends for the balance of 2025.
August 1, 2025
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