Jennifer Starbard

Client Operations Manager
Jennifer Starbard

Jennifer joined the firm in 2005 and currently serves as a Client Operations Manager. In this role, she specializes in supporting our clients throughout the entire benefits lifecycle—from onboarding to renewal. Jennifer collaborates closely with Account Managers and Producers to ensure a seamless, client-focused experience. She leads new client onboarding, coordinates internal RFPs, and manages a select book of business with care and precision. Jennifer also facilitates renewal documentation, oversees open enrollment processes, and maintains accurate plan information for each client. She ensures that every operational detail aligns with client goals and compliance standards. With over 20 years of customer service experience and a Life and Health license, Jennifer is committed to operational excellence and building strong, lasting relationships through proactive, detail-oriented service.

    Alera Group, Inc. is aware that there are persons fraudulently impersonating our company by using fake internet domains that appear to look like our legitimate services. If you are contacted by someone claiming to work for Alera Group, or any of our partners, please carefully review the email address and domain. If you have a relationship with our company, please contact us directly and not through any information that is provided in such an email. Please be extremely careful in responding to such emails with personal and financial information, sharing passwords, or any other information of value. Alera Group, or any of our partners, will never send ACH instructions via email and thus we strongly recommend that you verify the authenticity of each wire transfer request by calling your Alera Group contact using the number you have previously called.