Jennifer joined the firm in 2005 and currently serves as a Client Operations Manager. In this role, she specializes in supporting our clients throughout the entire benefits lifecycle—from onboarding to renewal. Jennifer collaborates closely with Account Managers and Producers to ensure a seamless, client-focused experience. She leads new client onboarding, coordinates internal RFPs, and manages a select book of business with care and precision. Jennifer also facilitates renewal documentation, oversees open enrollment processes, and maintains accurate plan information for each client. She ensures that every operational detail aligns with client goals and compliance standards. With over 20 years of customer service experience and a Life and Health license, Jennifer is committed to operational excellence and building strong, lasting relationships through proactive, detail-oriented service.