After interning with the firm throughout college, Jess returned as full-time member of the fully- insured team in 2017. In her role as Associate Account Manager, she assists Account Managers with all aspects of customer service, including benchmarking, audits, open enrollment, client collateral and day-to-day support. Jess brings a wealth of experience, with more than ten years working in customer service. 

She holds a Bachelor of Science in Psychology from Shippensburg University.