Sierra Kepner
Director of Client Delivery, Employee Benefits
Sierra serves as the Director of Client Delivery for the Employee Benefits division, bringing deep expertise in the insurance industry and a strong commitment to operational excellence. In this role, she leads the end-to-end delivery of client services — including onboarding, renewal processing, proposal delivery, and complex issue resolution — ensuring a seamless and high-quality experience for every client.
With a collaborative leadership style and a sharp attention to detail, Sierra partners closely with internal teams to align service delivery with business objectives and evolving client needs. Her approach is grounded in proactive communication, accountability, and a passion for delivering meaningful results in the employee benefits space.
She holds a Bachelor of Science in Nursing from Messiah College and a Resident Producer License in Health, Life, Accident, and Fixed Annuities. Outside of work, Sierra enjoys spending time adventuring with her family — whether exploring the outdoors, discovering new places, or simply enjoying quality time together.