Abbey joined the firm in 2014 and is a Senior Account Manager. She works primarily in the small group market. In her role, she handles all aspects of customer service, including proposals, audits, renewals, client collateral and day-to-day support. She researches, reviews and resolves claim and enrollment issues promptly and offers valuable support for clients’ group administrators, the human resources department and is an advocate for the employees. Abbey also handles the new group installation process, and ensures retention of existing clients by establishing strong relationships and managing daily communications. In addition, Abbey prepares detailed plan design analysis of various benefits to aid clients in making informed decisions regarding their benefit package and provides informative open enrollment meetings. Abbey holds a Bachelor of Arts degree in English from Washington College as well as a Life and Health license.