Lori Cook joined our team in July 2013 as a Plan Administrator.  She brought nearly 25 years of healthcare claims experience. Lori processes MERP™, FSA, HSA, and Debit Card Claims, assists customers with account questions, processes weekly reimbursements, and assists with Plan Renewals.  Her priorities are to provide excellent customer service with a focus on accuracy and problem-solving.  Lori enjoys spending time with friends and family and is also an animal lover.