About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Jenna Turner
Account Coordinator, Employee Benefits
Jenna Turner is an Account Coordinator who works closely with Account Managers and Consultants to ensure clients receive exceptional service. She provides support with renewals, benefit inquiries, and claims management.
Before transitioning into her current role, Jenna gained valuable experience as a Supervisor at UPS, where she developed strong leadership and problem-solving skills in a dynamic, fast-paced environment. Afterward, she worked in customer service at Members First Bank, further refining her communication and client relations expertise.
Outside of work, Jenna is passionate about the outdoors, especially hiking and fishing, and enjoys exploring nature in her free time.
Kimberly Tyhurst
Senior Account Manager, Property & Casualty
Kim serves as a Senior Account Manager in the Property & Casualty division. Prior to joining our team in 2019, she managed commercial accounts at a Central PA insurance agency for 6 years. Her past experience includes positions such as Technical Operations Center Supervisor, Telephone Premium Auditor, Premium Audit Analysts, and a Commercial Lines Rater, which further enhances the knowledge she brings to clients.
Kim is known for providing courteous and accurate service to insureds, prospects, underwriters, and insurance carriers. She maintains a current P&C Insurance License, INS 21, 22 & 23 as well as her CISR Designation.
Paige Wagner
Account Coordinator
Paige Wagner is an Account Coordinator in the Employee Benefits Small Group division. In her role, Paige works closely with Account Managers and Consultants to support clients with renewals, benefit inquiries, and the day-to-day coordination of employee benefit programs. She is passionate about helping businesses provide meaningful benefits that support the health and well-being of their employees and the communities they serve.
Paige holds a Bachelor of Science in Education in Sport Management from the University of Georgia. Her background in sports developed her appreciation for teamwork, discipline, and the importance of health and wellness. Values that naturally led her to the employee benefits industry.
Outside of work, Paige enjoys staying active, playing pickleball, attending sporting events, and cheering on the Georgia Bulldogs (Go Dawgs!) and Penn State Nittany Lions (We Are!). Born in England, she also loves traveling internationally and frequently visits family in the United Kingdom while exploring other European destinations. Paige lives in Central Pennsylvania with her husband, Cole, and their two Australian Shepherds, Homer and Major, and enjoys discovering new restaurants and great local food.
Teresa Warfield
Account Associate, Broker Solutions & Employee Benefits
Teresa is a Broker Account Manager for the Broker Solutions division. She is responsible for delivering outstanding customer service to our broker partners through the processing of submissions, renewals, quotations, and service issue resolutions.
Teresa’s robust background and numerous years of experience working within the healthcare insurance industry brings a valuable level of strength to her role. Highlights of her career path include developing marketing strategies and plans for brokers, contracting brokers for various carriers across the US, and developing internal training programs for the professional development of employees.
Teresa holds her PA license in Accident, Health and Life and has a Bachelor of Science degree in Management from York College. At home, she is a full-time Mom and volunteers for the Girl Scouts service unit in Hershey.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
The Compliance Pathway Q2
Alera Group's quarterly employee benefits compliance roundup will help you stay current on the latest national regulatory developments impacting employers.
May 14, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
Benchmarking That Drives Decisions: Why Averages Mislead — and What Best-in-Class Data Reveals
A clear, data-driven view of the 2026 employee benefits landscape grounded in benchmarking results.
June 16, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
GLP-1s at Scale: Why Weight-Loss Drug Decisions Are Now a Financial Strategy
A GLP-1 decision framework plus scenarios.
July 21, 2026 at 01:00 pm CT | Virtual
Register Here
THOUGHT LEADERSHIP
Insights
Property and Casualty
Why is umbrella liability getting so expensive?
While most commercial insurance pricing has softened in 2026, umbrella liability has not. In fact, it’s moving in the opposite direction.
May 4, 2026
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Property and Casualty
AI Isn’t Liable for the Mistake. You Are.
Artificial intelligence is powerful. It’s also wrong more often than people want to admit.
If you use AI to support or deliver professional services, any mistake it makes is still your responsibility. Not the software’s. Not the vendor’s. Yours.
April 1, 2026
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Identity hijacking is surging. Here’s what leaders need to know.
Cyber incidents across our client base have been sharper, faster and more costly this year. Even organizations with strong controls are being hit in ways that look very different from past attacks.
March 13, 2026
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Legal Alert: RxDC Reporting Due June 1st
Reminder: RxDC Reporting Due June 1st
February 26, 2026
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