About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Patti Robinson
Account Manager
Patti is the Senior Account Manager in the Property and Casualty Division of the Alera Group, Harrisburg office. She has been with the team since its inauguration in 1987. She has held various positions and had multiple responsibilities including an Account Manager, where she specialized in the health care industry and continues to provide outstanding customer service to her clients. Patti is also the Property and Casualty Application Support Manager where she is responsible for the implementation, training, and utilization of the agency management system and the additional technology support services for Property & Casualty team members.
Patti began her insurance career as an underwriter with a large national carrier in both the Property & Casualty and Bond divisions.
Patti is also active in NetVU, the Network of Vertafore Users, where she participates as a member of the National Chapter Committee, the Sagitta National Education Committee, and is an officer in the local user’s group. Additionally, Patti holds her AU (Associate Underwriter) and NcSA (NetVU Certified Sagitta Administrator) designations. She is also pursuing her Certified Insurance Counselor designation.
Taylor Ross
Medicare Account Manager
Taylor Ross is a dedicated Medicare Account Manager at Alera Group, providing essential support to the company’s team of Medicare agents. With a strong background in Medicare sales and marketing, she understands the complexities of Medicare and is passionate about helping individuals make informed healthcare decisions. Taylor firmly believes that working with a qualified Medicare consultant is key to selecting the right coverage and avoiding costly mistakes.
In her role, Taylor oversees agent support, client engagement, and sales and marketing strategy, ensuring agents have the resources and guidance they need to succeed. She brings valuable industry expertise and a commitment to delivering exceptional service to both agents and beneficiaries.
Taylor holds a B.A. in Communication/Journalism from Shippensburg University and maintains an active Accident & Health, Life, and Fixed Annuities license. Outside of work, she enjoys spending time with family, friends, and—most of all—her two dogs, Ebby and Boogie.
Chas Rowzer
Director of TPA Services
Chas Rowzer is the Director of TPA Services and is responsible for introducing prospect and new clients to our administrative services, as well as assisting with servicing existing clients. Chas delivers extraordinary service, RFP strategy and is an expert in the self-funded market.
Chas spent her entire professional career working in various positions in the healthcare market, primarily in the third-party administration section. Chas is a licensed Life, Accident and Health agent. She has a designation for Certified Employee Benefits Consultant and also has an Associate’s Degree as a paralegal. Additional certifications through NABIP for ACA and Beyond, Account Based Health Plans and Medical Expense Reimbursement Plans (MERPs) rounds out her professional experience.
Jamye Shah
Account Manager, Property & Casualty
Jamye is a Commercial Lines Account Manager in the Property and casualty division. She recently joined the agency in October 2023 and looks forward to working with the clients she will be servicing. Jamye’s prior experience includes working in various roles with insurance carriers and retail agencies. She has 17 years of insurance experience and currently holds the Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR) designations.
Jamye graduated from Penn State in 2001 with a Bachelor of Arts in Broadcast Journalism and a minor in Sociology.
Outside of work, she enjoys cooking and traveling with her husband and two school-aged daughters. Jamye also likes to be of service through volunteer work with Junior Achievement and various opportunities at the girls’ schools.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
2025 Healthcare and Employee Benefits Benchmarking Report: How Does Your Benefits Program Stack Up?
In this session, our experts will dive into the results of our annual, market-leading benchmarking survey.
June 26, 2025 at 01:00 pm CT | Virtual
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Employee Benefits
Dynamic Data: Strategies for Success
Join us for this session, as our experts will share how to utilize your organization’s data to create advanced and innovative strategies for success.
July 17, 2025 at 01:00 pm CT | Virtual
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Employee Benefits
Preparing for Open Enrollment: How to Engage and Educate Your Employees on Their Total Benefits Package
In this session, our experts will share guidance on setting yourself up for success during Open Enrollment.
August 21, 2025 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Employee Benefits
Benchmarking: How Do Your Organization’s Employee Benefits Offerings Stack Up?
For the sixth consecutive year, Alera Group is offering a valuable piece of market intelligence: our Healthcare and Employee Benefits Benchmarking Report. We’ll introduce the 2025 edition on its release date, June 26, with a one-hour webinar beginning at 1 p.m. CT.
June 5, 2025
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Employee Benefits
Reminder: PCORI Fees Due By July 31, 2025
Employers that sponsor self-insured group health plans, including health reimbursement arrangements (HRAs) should keep in mind the upcoming July 31, 2025 deadline for paying fees that fund the Patient-Centered Outcomes Research Institute (PCORI) via Form 720, which was recently updated and released by the IRS.
June 3, 2025
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Benefits Captives: Your Business and What Your Competitors Are Doing
In one form or another, Captive Insurance has existed as a risk management solution for many decades — originally for property and casualty coverage and primarily for large employers. But its viability as a solution for employee benefits and for midsized businesses has increased dramatically in recent years, fueled by volatility in the insurance market in general and by the skyrocketing cost of health insurance in particular.
May 29, 2025
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Agencies Push Pause Button on Enforcement of MHPAEA 2024 Final Rule
On May 15, 2025, the Department of Labor, Department of Health and Human Services, and the Treasury Department (collectively, the “Agencies”) released a statement regarding the Agencies’ recent request for abeyance of a lawsuit filed by the ERISA Industry Committee (“ERIC”) in the U.S. District Court for the District of Columbia that challenged certain aspects of Mental Health Parity and Addiction Equity Act (MHPAEA) Final Rule (“2024 Final Rule”) relating to nonquantitative treatment limitation comparative analyses (“NQTL analyses”).
May 16, 2025
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