About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Jenna Turner
Account Coordinator, Employee Benefits
Jenna Turner is an Account Coordinator who works closely with Account Managers and Consultants to ensure clients receive exceptional service. She provides support with renewals, benefit inquiries, and claims management.
Before transitioning into her current role, Jenna gained valuable experience as a Supervisor at UPS, where she developed strong leadership and problem-solving skills in a dynamic, fast-paced environment. Afterward, she worked in customer service at Members First Bank, further refining her communication and client relations expertise.
Outside of work, Jenna is passionate about the outdoors, especially hiking and fishing, and enjoys exploring nature in her free time.
Kimberly Tyhurst
Commercial Lines Account Manager
Kim serves as a Senior Account Manager in the Property & Casualty division. Prior to joining our team in 2019, she managed commercial accounts at a Central PA insurance agency for 6 years. Her past experience includes positions such as Technical Operations Center Supervisor, Telephone Premium Auditor, Premium Audit Analysts, and a Commercial Lines Rater, which further enhances the knowledge she brings to clients.
Kim is known for providing courteous and accurate service to insureds, prospects, underwriters, and insurance carriers. She maintains a current P&C Insurance License, INS 21, 22 & 23 as well as her CISR Designation.
Paige Wagner
Account Coordinator
Paige Wagner is an Account Coordinator in the Employee Benefits Small Group division. In her role, Paige works closely with Account Managers and Consultants to support clients with renewals, benefit inquiries, and the day-to-day coordination of employee benefit programs. She is passionate about helping businesses provide meaningful benefits that support the health and well-being of their employees and the communities they serve.
Paige holds a Bachelor of Science in Education in Sport Management from the University of Georgia. Her background in sports developed her appreciation for teamwork, discipline, and the importance of health and wellness. Values that naturally led her to the employee benefits industry.
Outside of work, Paige enjoys staying active, playing pickleball, attending sporting events, and cheering on the Georgia Bulldogs (Go Dawgs!) and Penn State Nittany Lions (We Are!). Born in England, she also loves traveling internationally and frequently visits family in the United Kingdom while exploring other European destinations. Paige lives in Central Pennsylvania with her husband, Cole, and their two Australian Shepherds, Homer and Major, and enjoys discovering new restaurants and great local food.
Teresa Warfield
Account Associate, Broker Solutions & Employee Benefits
Teresa is a Broker Account Manager for the Broker Solutions division. She is responsible for delivering outstanding customer service to our broker partners through the processing of submissions, renewals, quotations, and service issue resolutions.
Teresa’s robust background and numerous years of experience working within the healthcare insurance industry brings a valuable level of strength to her role. Highlights of her career path include developing marketing strategies and plans for brokers, contracting brokers for various carriers across the US, and developing internal training programs for the professional development of employees.
Teresa holds her PA license in Accident, Health and Life and has a Bachelor of Science degree in Management from York College. At home, she is a full-time Mom and volunteers for the Girl Scouts service unit in Hershey.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Primary Care as a Strategy: How Direct Primary Care Can Lower Costs and Improve Outcomes
A clearer understanding of how Direct Primary Care can be used as a strategic lever to improve outcomes while controlling total cost of care.
October 20, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
AI Advantage in Benefits: Practical Use Cases That Support HR and Employees
A practical view of how AI can support benefits teams while improving the employee experience.
November 17, 2026 at 01:00 pm CT | Virtual
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Employee Benefits
The Compliance Pathway Q4
Don't miss this ongoing opportunity to ensure you comply with current regulations and are prepared for what's ahead.
December 2, 2026 at 01:00 pm CT | Virtual
Register Here
THOUGHT LEADERSHIP
Insights
Employee Benefits
Legal Alert: IRS Issues ACA Affordability Percentage Adjustment for 2027
The Internal Revenue Service (IRS) has released Rev. Proc. 2026-26.
July 24, 2026
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Property and Casualty
Commercial Real Estate Insurance Market Shows Signs of Relief, With Conditions
There are emerging signs that the commercial property insurance market is beginning to soften. However, the benefits of this shift are not being felt uniformly across all real estate portfolios.
July 16, 2026
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Employee Benefits
Legal Alert: Clients With Massachusetts Private PFML Plans Renewing After July 1, 2026
Alert for any employer with at least one employee in Massachusetts, even if the employee is remote.
June 30, 2026
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Legal Alert: PCORI Fees Due By July 31, 2026
This alert is of interest to all employers that sponsor self-insured group health plans, including Health Reimbursement Arrangements (HRAs). Note that the PCORI fee does not apply to most health FSAs.
June 29, 2026
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