About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Ethan Troutman
Producer, Employee Benefits
Ethan Troutman is a relationship-focused Employee Benefits Producer at Alera Group with a unique background in mental health and employee assistance programs (EAP). His experience supporting both public and private sector clients across Pennsylvania has given him a well-rounded perspective on what employees truly need—and how employers can meet those needs with smart, sustainable benefits strategies.
Before joining Alera Group, Ethan spent the better part of a decade in the EAP space, managing high-profile accounts and partnering with more than 50 counties, as well as numerous private organizations. Known for his consultative approach, deep integrity, and calm, clear communication style, he’s built a strong reputation as someone who listens first, solves thoughtfully, and genuinely cares.
Ethan holds a Resident Producer License in Accident and Health, Life, and Fixed Annuities. He studied at Harrisburg Area Community College (HACC) and serves on the leadership board at his local church. Faith is central to his life, and he finds his greatest purpose in being a husband to his wife, Aspen, and a father to their two young children. Whether supporting clients or serving his community, Ethan approaches each opportunity with purpose, compassion, and a people-first mindset.
Jenna Turner
Account Coordinator, Employee Benefits
Jenna Turner is an Account Coordinator who works closely with Account Managers and Consultants to ensure clients receive exceptional service. She provides support with renewals, benefit inquiries, and claims management.
Before transitioning into her current role, Jenna gained valuable experience as a Supervisor at UPS, where she developed strong leadership and problem-solving skills in a dynamic, fast-paced environment. Afterward, she worked in customer service at Members First Bank, further refining her communication and client relations expertise.
Outside of work, Jenna is passionate about the outdoors, especially hiking and fishing, and enjoys exploring nature in her free time.
Kimberly Tyhurst
Senior Account Manager, Property & Casualty
Kim serves as a Senior Account Manager in the Property & Casualty division. Prior to joining our team in 2019, she managed commercial accounts at a Central PA insurance agency for 6 years. Her past experience includes positions such as Technical Operations Center Supervisor, Telephone Premium Auditor, Premium Audit Analysts, and a Commercial Lines Rater, which further enhances the knowledge she brings to clients.
Kim is known for providing courteous and accurate service to insureds, prospects, underwriters, and insurance carriers. She maintains a current P&C Insurance License, INS 21, 22 & 23 as well as her CISR Designation.
Teresa Warfield
Account Associate, Broker Solutions & Employee Benefits
Teresa is a Broker Account Manager for the Broker Solutions division. She is responsible for delivering outstanding customer service to our broker partners through the processing of submissions, renewals, quotations, and service issue resolutions.
Teresa’s robust background and numerous years of experience working within the healthcare insurance industry brings a valuable level of strength to her role. Highlights of her career path include developing marketing strategies and plans for brokers, contracting brokers for various carriers across the US, and developing internal training programs for the professional development of employees.
Teresa holds her PA license in Accident, Health and Life and has a Bachelor of Science degree in Management from York College. At home, she is a full-time Mom and volunteers for the Girl Scouts service unit in Hershey.
EXPERT EDUCATION
Events and Webinars
Property and Casualty
2026 P&C Market Outlook: Preparing for What's Next
Join EVP and Property and Casualty Practice Leader Justin Foa for an informative conversation on key findings and takeaways from Alera Group's annual flagship 2026 Property and Casualty Market Outlook Report.
January 20, 2026 at 01:00 pm CT | Virtual
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Employee Benefits
Foundations – Understanding the Multigenerational Workforce
In our three-part webinar series, Designing Benefits That Work – A Data-Driven, Multigenerational Focus, we’ll explore multigenerational workforce insights, debunk generational myths, share early- and late-career planning strategies, review legal and compliance trends and provide actionable tools and resources.
January 21, 2026 at 10:00 am CT | Virtual
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Employee Benefits
Designing Benefits for Early - and Mid-Career Employees
In our three-part webinar series, Designing Benefits That Work – A Data-Driven, Multigenerational Focus, we’ll explore multigenerational workforce insights, debunk generational myths, share early- and late-career benefit strategies, review legal and compliance trends, and provide actionable tools and resources.
February 4, 2026 at 10:00 am CT | Virtual
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THOUGHT LEADERSHIP
Insights
Employee Benefits
Legal Alert: Agencies Clarify How Certain Fertility Benefits May be Treated as Excepted Benefits
This alert is of interest to all employers that offer fertility benefits or may be interested in offering fertility benefits in the future.
November 4, 2025
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Property and Casualty
Top 5 Insurance Surprises Businesses Face in Q4 — and How to Prevent Them
As year-end approaches, many organizations focus on closing out financials and planning for the year ahead. It’s also the time when insurance programs often reveal unexpected challenges, some avoidable, others the result of shifting market conditions or overlooked details.
October 30, 2025
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Employee Benefits
Legal Alert: IRS Adjusts Health Flexible Spending Account and Other Benefit Limits for 2026
This alert is of interest to all employers that sponsor health FSAs and qualified transit plans, among others.
October 10, 2025
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2025 Leave Report: Insights to Guide 2026 Leave Planning
Explore Alera Group’s 2025 Leave Report. Benchmark PTO, parental leave, and holiday policies to strengthen employee retention and recruitment as you plan for 2026 and beyond.
October 1, 2025
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