About Us
ABOUT US
Looking for an insurance agent in Wilson, NC? We are here ready to help! Since 1985, the Wilson office has been supporting its clients. In 2023, our office (formerly John Hackney Insurance), joined Alera Group. Our team specializes in a variety of solutions, including:
- Auto, Home, RV Coverage and more
- Professional and Financial Solutions
- Property and Casualty Solutions
- Long-term Care Insurance
- Life Insurance
- Health Insurance – If you're an individual or family who does not currently have insurance through a group employer plan, we offer individual health plans. If you own a business, we can assist with comparing group coverages offerings.
Meet Our Team
Rikevea Watson
Personal Account Manager
Rikevea started her career in insurance at John Hackney Agency in April 2024. Even though she never considered insurance before, 3 weeks after starting, she was licensed. Rikevea is a Personal Lines Account Manager. Her background is filled with customer service mostly IT support so she understands the needs to provide.
She was born and raised in Martin County. 10 years ago, she and her husband Justin made Wilson their new home. A home they share with their 2 daughters Charlie and Kori. Some of Rikevea favorites are movie nights with the kids, traveling, and trying new restaurants with Justin.
Ann Burnette CISR, CBIA
Commercial Lines Account Manager
Ann Burnette brings over 30 years of insurance experience and knowledge as an Account Manager in our Commercial Insurance Department. She started her insurance career in 1985 working with a local agency in Rocky Mount, NC. She has her Certified Insurance Service Representative (CISR) Elite designation and obtained the Certified Builders Insurance Agent (CBIA) designation in 2006.
She is a lifelong resident of Nash County and currently lives in Castalia, NC with her husband Earl, youngest son Colt, their dog Rufus and two cats. Their oldest son Trevor lives in South Carolina with his wife and daughter. In her free time, Ann enjoys spending time with family and friends, being outdoors, fishing and camping.
Ann Carter
Commercial Account Manager
Ann Carter joined the John Hackney family as a Commercial Account Manager in October 2015, bringing over 30 years experience in the insurance industry. She is passionate about her work and dedicated to excellence in client service.
She resides in Louisburg, NC with husband, Tommy, on their little 15 acre farm with their children, who all have four legs. In her free time, she enjoys spending time with her family, playing with her dogs, and camping but, most of all, trail riding in the mud with her husband and friends on their Polaris RZR.
Michele Foster
Commercial Lines Department Manager
Michele started her insurance carrier in 1999 as an insurance agent in Raleigh, working with several agencies in the Triangle Area before finding her home at John Hackney Agency in 2013 as a Commercial Account Manager. She has her AAI (Accredited Advisor in Insurance) professional designation and brings 20 years of insurance knowledge and experience as an Account Manager to our Commercial Insurance Department.
Born and raised in Cary as a city girl, she now loves the country life on a farm in Franklin County with her husband, David, and 2 of their 3 children, Ben, and Jessica along with numerous cats, dogs, goats (really, goats), horses and cows. Next door are her parents so they are living together on the family farm in Castalia – think Green Acres updated to 2020 with a decidedly North Carolina spin. Her older daughter, Nichole recently made her a grandmother. Her grandson’s name is Nash.
In her spare time she likes to… wait! What spare time? Between work, children, the farm, church, and lots and lots of laundry, she likes to have a few quiet minutes to sleep.
Michele specializes in assisting producers in finding markets for and writing many different types of new commercial lines businesses while managing accounts for her existing customers.
Resources
Claims Management. When a claim happens, we want to help you as promptly as possible. Please feel free to stop by or call one of our offices to report a claim or let us help you with any questions you might have. If it’s after hours and you need to talk to someone immediately, you can contact the carrier directly for 24-hour claims service.
To report a claim: You can call us, stop by our office or call the company to report a claim. If you choose to contact the company, have your policy number on hand before calling.
To make a direct bill payment or manage your billing: Most of our companies have 24 hour payment services. Remember to have your policy number and your bank account or credit card information on hand before you make the call. You can also stop by our office where we’ll be happy to assist you with your direct bill payments.
EXPERT EDUCATION
Events and Webinars
Property and Casualty
Unlocking Our 2026 P&C Market Outlook: High Level & Field Level Insights for Clients
Join EVP and Property and Casualty Practice Leader Justin Foa for an informative conversation on key findings and takeaways from Alera Group's annual flagship 2026 Property and Casualty Market Outlook Report.
January 20, 2026 at 01:00 pm CT | Virtual
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Employee Benefits
Foundations – Understanding the Multigenerational Workforce
In our three-part webinar series, Designing Benefits That Work – A Data-Driven, Multigenerational Focus, we’ll explore multigenerational workforce insights, debunk generational myths, share early- and late-career planning strategies, review legal and compliance trends and provide actionable tools and resources.
January 21, 2026 at 10:00 am CT | Virtual
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Employee Benefits
The 2026 Market Reality: Why Costs Feel Uncontrollable — and Where Leaders Still Have Leverage
A clear map of where leaders can act in 2026 and how to prioritize decisions that move cost and outcomes.
January 22, 2026 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Property and Casualty
Are you prepared for 2026? Property and Casualty Trends Uncovered
The sixth annual Property and Casualty Market Outlook from Alera Group sets the stage for how organizations can recalibrate their risk strategies in 2026. Built on thousands of data points — including a nationwide survey of insurance company partners and wholesale intermediaries — this report delivers actionable insights for insurance buyers, risk managers and business leaders.
December 17, 2025
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Property and Casualty
Top 5 Insurance Surprises Businesses Face in Q4 — and How to Prevent Them
As year-end approaches, many organizations focus on closing out financials and planning for the year ahead. It’s also the time when insurance programs often reveal unexpected challenges, some avoidable, others the result of shifting market conditions or overlooked details.
October 30, 2025
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Alera Group’s 2025 Property and Casualty Market Update
Alera Group’s 2025 Property and Casualty Market Update, designed as a bridge between Alera Group’s annual Market Outlooks — provides insight into pricing, coverage availability, market capacity and underwriting trends for the balance of 2025.
August 1, 2025
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Severe Weather Is Getting Worse. Is Your Business Interruption Insurance Keeping Up?
The increasing frequency and severity of weather- and climate-related events such as catastrophic storms, floods and wildfires make business continuity planning more important than ever. Part of your plan should include reviewing your organization's Business Interruption Insurance coverage.
May 5, 2025
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