About Us
ABOUT US
Looking for an insurance agent in Wilson, NC? We are here ready to help! Since 1985, the Wilson office has been supporting its clients. In 2023, our office (formerly John Hackney Insurance), joined Alera Group. Our team specializes in a variety of solutions, including:
- Auto, Home, RV Coverage and more
- Professional and Financial Solutions
- Property and Casualty Solutions
- Long-term Care Insurance
- Life Insurance
- Health Insurance – If you're an individual or family who does not currently have insurance through a group employer plan, we offer individual health plans. If you own a business, we can assist with comparing group coverages offerings.
Meet Our Team
Rikevea Watson
Personal Account Manager
Rikevea started her career in insurance at John Hackney Agency in April 2024. Even though she never considered insurance before, 3 weeks after starting, she was licensed. Rikevea is a Personal Lines Account Manager. Her background is filled with customer service mostly IT support so she understands the needs to provide.
She was born and raised in Martin County. 10 years ago, she and her husband Justin made Wilson their new home. A home they share with their 2 daughters Charlie and Kori. Some of Rikevea favorites are movie nights with the kids, traveling, and trying new restaurants with Justin.
Ann Burnette CISR, CBIA
Commercial Lines Account Manager
Ann Burnette brings over 30 years of insurance experience and knowledge as an Account Manager in our Commercial Insurance Department. She started her insurance career in 1985 working with a local agency in Rocky Mount, NC. She has her Certified Insurance Service Representative (CISR) Elite designation and obtained the Certified Builders Insurance Agent (CBIA) designation in 2006.
She is a lifelong resident of Nash County and currently lives in Castalia, NC with her husband Earl, youngest son Colt, their dog Rufus and two cats. Their oldest son Trevor lives in South Carolina with his wife and daughter. In her free time, Ann enjoys spending time with family and friends, being outdoors, fishing and camping.
Ann Carter
Commercial Account Manager
Ann Carter joined the John Hackney family as a Commercial Account Manager in October 2015, bringing over 30 years experience in the insurance industry. She is passionate about her work and dedicated to excellence in client service.
She resides in Louisburg, NC with husband, Tommy, on their little 15 acre farm with their children, who all have four legs. In her free time, she enjoys spending time with her family, playing with her dogs, and camping but, most of all, trail riding in the mud with her husband and friends on their Polaris RZR.
Teresa Wheeler
Commercial Lines Account Manager
Teresa was born and raised in North Carolina and lives in Wilson with her husband, Bobby, and their dog Rip. Her greatest hobby is watching sports, and she loves dog sitting, and helping find homes for stray animals.
She began her insurance career in 1993 and started working with the John Hackney Agency in 1999. She enjoys helping our customers and getting to know them to find the best insurance coverage for them.
Working as an independent agent with the John Hackney Agency has been a very pleasant experience for Teresa, and she hopes to have many more years with the Agency.
Resources
Claims Management. When a claim happens, we want to help you as promptly as possible. Please feel free to stop by or call one of our offices to report a claim or let us help you with any questions you might have. If it’s after hours and you need to talk to someone immediately, you can contact the carrier directly for 24-hour claims service.
To report a claim: You can call us, stop by our office or call the company to report a claim. If you choose to contact the company, have your policy number on hand before calling.
To make a direct bill payment or manage your billing: Most of our companies have 24 hour payment services. Remember to have your policy number and your bank account or credit card information on hand before you make the call. You can also stop by our office where we’ll be happy to assist you with your direct bill payments.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
The Compliance Pathway Q1
Alera Group's quarterly employee benefits compliance roundup will help you stay current on the latest national regulatory developments impacting employers.
March 5, 2026 at 01:00 pm CT | Virtual
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Employee Benefits
Alera Group Presents: Navigating Medicare
The knowledgeable team at Alera Group is here to help you navigate your Medicare options to ensure you feel confident in your post-65 healthcare coverage.
March 11, 2026 at 12:00 pm CT | Virtual
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Employee Benefits
The Funding Edge: Why Fully Insured Limits Control — and What Modern Funding Unlocks
A funding decision framework leaders can use to evaluate options and align on next steps.
March 17, 2026 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Property and Casualty
AI-Powered Cyber Attacks, Why Yesterday’s Defenses Aren’t Enough.
The widespread availability of AI technology, combined with the ease of manipulating video calls, makes phone and Zoom calls susceptible to exploitation by threat actors.
February 2, 2026
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Property and Casualty
Are you prepared for 2026? Property and Casualty Trends Uncovered
The sixth annual Property and Casualty Market Outlook from Alera Group sets the stage for how organizations can recalibrate their risk strategies in 2026. Built on thousands of data points — including a nationwide survey of insurance company partners and wholesale intermediaries — this report delivers actionable insights for insurance buyers, risk managers and business leaders.
December 17, 2025
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Top 5 Insurance Surprises Businesses Face in Q4 — and How to Prevent Them
As year-end approaches, many organizations focus on closing out financials and planning for the year ahead. It’s also the time when insurance programs often reveal unexpected challenges, some avoidable, others the result of shifting market conditions or overlooked details.
October 30, 2025
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Alera Group’s 2025 Property and Casualty Market Update
Alera Group’s 2025 Property and Casualty Market Update, designed as a bridge between Alera Group’s annual Market Outlooks — provides insight into pricing, coverage availability, market capacity and underwriting trends for the balance of 2025.
August 1, 2025
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