About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Glenda Leister
Senior Account Executive, Employee Benefits
Glenda joined the team in 2018 and currently handles small, mid-market and large group clients. She works with the clients to provide a strategy to help to mitigate increased cost by providing innovative approaches to reducing costs. Glenda believes that education and engagement of the employees will help manage costs for both employees and employers. With over 25 years in the insurance industry, Glenda has a vast knowledge of the claims processing which provides her clients with excellent customer service and someone to reach out to for help. Glenda is a licensed Accident and Health, Life and Fixed Annuities agent. When not at work she enjoys traveling with her husband to the Caribbean to find their retirement island.
Cheri Long
Associate Implementation Analyst
Cheri is an Associate Implementation Analyst, responsible for providing administrative support related to the implementation of client benefit technology. She is wellversed in human resources procedures, data entry, and administrative client support.
Cheri has additional experience in the healthcare industry working in third-party patient financial services and as a claims follow-up specialist. She holds an Associate’s Degree in Health Information Technology and a PA Accident & Health, Life & Fixed Annuities license.
Luke Lynes
Account Manager, Employee Benefits Small Group
Luke serves as an Account Manager in the Employee Benefits division. He is responsible for quoting, enrollment, submissions, and delivering superior service to our broker clients. Luke is known to be a collaborative team player, with exceptional customer service skills.
Luke brings experience in customer and client services to Alera Group, which allows him to cultivate relationships and bring positive outcomes for his clients and the agency. His attention to detail allows him to connect with clients to find the best strategy to suit their needs. Luke received a bachelor’s degree from McDaniel College in 2018.
Outside of work, Luke enjoys spending time travelling with his wife, daughter and two dogs. He is also an avid fan of the Pittsburgh Steelers and NASCAR.
Rachelle Maddaloni
Director of Technology Solutions
Rachelle joined the team in 2003 and serves as the Director of Technology Solutions in the Benefits Administration department. She works closely with clients and vendors to identify technology solutions that address their specific business requirements while insuring compliance with federal and state regulations. Rachelle’s responsibilities include identifying fits and gaps in technology platforms versus client requirements; evaluating complex business rules to incorporate new technologies to successfully meet the client’s expectations and goals. Rachelle’s extensive experience in the administration of group insurance programs gives her the ability to incorporate administrative requirements into a technology solution.
Rachelle’s passion for technology solutions, combined with her commitment to resolving client administrative pain points, has made her a valuable team member at AIA, Alera Group. She has over 20 year of experience in the group insurance field, holds a PA Accident and Health, Life and Fixed Annuities license, and is a member of SHRM and Human Resource Professionals of Central PA.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Benchmarking That Drives Decisions: Why Averages Mislead — and What Best-in-Class Data Reveals
A clear, data-driven view of the 2026 employee benefits landscape grounded in benchmarking results.
June 16, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
GLP-1s at Scale: Why Weight-Loss Drug Decisions Are Now a Financial Strategy
A GLP-1 decision framework plus scenarios.
July 21, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
Open Enrollment That Works: Why Employees Do Not Engage — and How Modern Communications Drive Better Choices
Practical communication strategies to strengthen open enrollment effectiveness and employee decision-making.
August 18, 2026 at 01:00 pm CT | Virtual
Register Here
THOUGHT LEADERSHIP
Insights
Property and Casualty
Why is umbrella liability getting so expensive?
While most commercial insurance pricing has softened in 2026, umbrella liability has not. In fact, it’s moving in the opposite direction.
May 4, 2026
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Property and Casualty
AI Isn’t Liable for the Mistake. You Are.
Artificial intelligence is powerful. It’s also wrong more often than people want to admit.
If you use AI to support or deliver professional services, any mistake it makes is still your responsibility. Not the software’s. Not the vendor’s. Yours.
April 1, 2026
Find out more Property and Casualty
Identity hijacking is surging. Here’s what leaders need to know.
Cyber incidents across our client base have been sharper, faster and more costly this year. Even organizations with strong controls are being hit in ways that look very different from past attacks.
March 13, 2026
Find out more Employee Benefits
Legal Alert: RxDC Reporting Due June 1st
Reminder: RxDC Reporting Due June 1st
February 26, 2026
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