About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Toby Putt
Executive Health Care and Benefits Consultant
Toby joined the team in 2004 and serves as a Senior Consultant in our Employee Benefits division. He provides strategic health and welfare plan management and consulting for some of our larger employer clients. Toby’s responsibilities include developing customized, strategic healthcare plans and provides ongoing analysis and review to successfully meet the client’s expectations and goals. Toby is known for his focus on maintaining a high-level of personalized customer service.
Toby holds a dual Bachelor’s degree in Risk Management & Insurance and Finance from Temple University as well as a Master’s degree in Healthcare Administration from Saint Joseph’s University.
Outside of work Toby enjoys golfing and spending time with his family. You will often find him cheering on his daughters at their soccer and basketball games. One of their favorite places to visit is Anna Maria Island, Florida.
Kawoni Richardson
Associate Implementation Analyst
Kawoni is an Administrative Assistant for our Benefits Administrative team, managing client reports and system updates. She is highly skilled, detail-oriented, and an efficient multi-tasker. Kawoni comes from a strong background in data entry, document control systems, and upholding federal government regulations.
Kawoni obtained her Bachelor’s degree at York College of Pennsylvania and looks forward to a long career in the insurance industry.
Patti Robinson
Account Manager
Patti is the Senior Account Manager in the Property and Casualty Division of the Alera Group, Harrisburg office. She has been with the team since its inauguration in 1987. She has held various positions and had multiple responsibilities including an Account Manager, where she specialized in the health care industry and continues to provide outstanding customer service to her clients. Patti is also the Property and Casualty Application Support Manager where she is responsible for the implementation, training, and utilization of the agency management system and the additional technology support services for Property & Casualty team members.
Patti began her insurance career as an underwriter with a large national carrier in both the Property & Casualty and Bond divisions.
Patti is also active in NetVU, the Network of Vertafore Users, where she participates as a member of the National Chapter Committee, the Sagitta National Education Committee, and is an officer in the local user’s group. Additionally, Patti holds her AU (Associate Underwriter) and NcSA (NetVU Certified Sagitta Administrator) designations. She is also pursuing her Certified Insurance Counselor designation.
Taylor Ross
Medicare Account Manager
Taylor Ross is a dedicated Medicare Account Manager at Alera Group, providing essential support to the company’s team of Medicare agents. With a strong background in Medicare sales and marketing, she understands the complexities of Medicare and is passionate about helping individuals make informed healthcare decisions. Taylor firmly believes that working with a qualified Medicare consultant is key to selecting the right coverage and avoiding costly mistakes.
In her role, Taylor oversees agent support, client engagement, and sales and marketing strategy, ensuring agents have the resources and guidance they need to succeed. She brings valuable industry expertise and a commitment to delivering exceptional service to both agents and beneficiaries.
Taylor holds a B.A. in Communication/Journalism from Shippensburg University and maintains an active Accident & Health, Life, and Fixed Annuities license. Outside of work, she enjoys spending time with family, friends, and—most of all—her two dogs, Ebby and Boogie.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Designing Benefits for Early - and Mid-Career Employees
In our three-part webinar series, Designing Benefits That Work – A Data-Driven, Multigenerational Focus, we’ll explore multigenerational workforce insights, debunk generational myths, share early- and late-career benefit strategies, review legal and compliance trends, and provide actionable tools and resources.
February 4, 2026 at 10:00 am CT | Virtual
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Employee Benefits
Navigating Medicare
The knowledgeable team at Alera Group is here to help you navigate your Medicare options to ensure you feel confident in your post-65 healthcare coverage.
February 11, 2026 at 12:00 pm CT | Virtual
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Property and Casualty
Top Cyber Threats of 2026 – and How to Mitigate Them
Cybercriminals have a new playbook—your business could be next.
February 17, 2026 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Employee Benefits
IRS Releases Guidance Related to Recent HSA Changes
The IRS recently released Notice 2026-5, which provides guidance and answers to common questions related to the expanded availability of health savings accounts (“HSA”) under the Reconciliation Act (previously named the One Big Beautiful Bill Act) passed into law earlier this year.
December 30, 2025
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Property and Casualty
Are you prepared for 2026? Property and Casualty Trends Uncovered
The sixth annual Property and Casualty Market Outlook from Alera Group sets the stage for how organizations can recalibrate their risk strategies in 2026. Built on thousands of data points — including a nationwide survey of insurance company partners and wholesale intermediaries — this report delivers actionable insights for insurance buyers, risk managers and business leaders.
December 17, 2025
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Employee Benefits
Legal Alert: Agencies Clarify How Certain Fertility Benefits May be Treated as Excepted Benefits
This alert is of interest to all employers that offer fertility benefits or may be interested in offering fertility benefits in the future.
November 4, 2025
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Top 5 Insurance Surprises Businesses Face in Q4 — and How to Prevent Them
As year-end approaches, many organizations focus on closing out financials and planning for the year ahead. It’s also the time when insurance programs often reveal unexpected challenges, some avoidable, others the result of shifting market conditions or overlooked details.
October 30, 2025
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