About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Jess Kier
Account Manager, Small Business Unit
Jessica serves as the Account Manager for the Small Business Unit (SBU), where she is responsible for servicing small group clients and the overall client experience. She is the face and voice to the SBU operation, is quick to troubleshoot any technical issue, and is determined to ensure things are done right. Many of the positive client testimony recorded are received through their direct experience working with Jess. She has held various positions in the insurance and employee benefits field for nearly 20 years, is a licensed Life & Health agent in PA, and holds the aPHR certification in Human Resources.
Jess graduated from Lebanon Valley College in 2003 with a degree in Historical Communications. She currently lives in Wellsville, PA with her husband and two boys, and loves to read, cook and garden in her spare time.
Michele Klump, CIC
Account Manager, Large Commercial Accounts
Michele joined the team in March of 2014 as a Large Commercial Account Executive and brought with her 28 years of insurance agency experience. She has been a licensed insurance agent since 1987 and received her CIC (Certified Insurance Counselor) designation in 2002. Her responsibilities include being the main point of contact for clients regarding any questions, processing changes in coverage to their current program, marketing of new and renewal business, processing of insurance proposals, developing exposure basis history and loss history analysis, review of policies and endorsements for accuracy, claims support and establishing relationships with the insurance carriers.
Kevin Krause
Senior Partner, Sales Support, Employee Benefits
Kevin is a thought leader whose extensive health care experience delivers superior value to clients. In addition to his almost 20-year tenure in the Harrisburg office, Kevin spent over 20 years in executive-level positions at national health care delivery organizations in both the private and public sectors. Because of his direct experience with the healthcare delivery systems, Kevin has been instrumental in developing Alera Group’s unique consulting and operational approach to the GameChanger portfolio.
Kevin received a Bachelor of Science in Business Administration from The American University in Washington, DC and a Master of Health Services Administration from the Medical College of Virginia/Virginia Commonwealth University in Richmond, VA. Kevin holds a Pennsylvania Insurance Producer License for Life, Accident, and Health, is certified by the Care Innovations Validation Institute on population health, and is a Health Rosetta-certified advisor.
Ben Lerew
Account Manager, Broker Solutions & Employee Benefits
Ben serves as an Account Manager in the Broker Solutions division. He is responsible for quoting, enrollment, submissions, and delivering superior service to our broker clients. Ben is known to be a creative, collaborative, and a flexible team-player
Ben’s 16 years of previous military administrative service brings tremendous value to the team and to our broker clients. His organization, focused attention, and resourcefulness assures that our clients’ expectations will be surpassed.
Outside of work, Ben enjoys spending time with his wife and two young daughters. He also invests in giving back to the community through charitable cycling events such as Ride to Recovery and the Hershey Chocolate Tour for Penn State cancer research. In addition, Ben stills serves our country in the Pennsylvania National Guard.
Ben holds a Resident Producer License in Health, Life, Accident and Fixed Annuities.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Benchmarking That Drives Decisions: Why Averages Mislead — and What Best-in-Class Data Reveals
A clear, data-driven view of the 2026 employee benefits landscape grounded in benchmarking results.
June 16, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
GLP-1s at Scale: Why Weight-Loss Drug Decisions Are Now a Financial Strategy
A GLP-1 decision framework plus scenarios.
July 21, 2026 at 01:00 pm CT | Virtual
Register Here
Employee Benefits
Open Enrollment That Works: Why Employees Do Not Engage — and How Modern Communications Drive Better Choices
Practical communication strategies to strengthen open enrollment effectiveness and employee decision-making.
August 18, 2026 at 01:00 pm CT | Virtual
Register Here
THOUGHT LEADERSHIP
Insights
Property and Casualty
Why is umbrella liability getting so expensive?
While most commercial insurance pricing has softened in 2026, umbrella liability has not. In fact, it’s moving in the opposite direction.
May 4, 2026
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Property and Casualty
AI Isn’t Liable for the Mistake. You Are.
Artificial intelligence is powerful. It’s also wrong more often than people want to admit.
If you use AI to support or deliver professional services, any mistake it makes is still your responsibility. Not the software’s. Not the vendor’s. Yours.
April 1, 2026
Find out more Property and Casualty
Identity hijacking is surging. Here’s what leaders need to know.
Cyber incidents across our client base have been sharper, faster and more costly this year. Even organizations with strong controls are being hit in ways that look very different from past attacks.
March 13, 2026
Find out more Employee Benefits
Legal Alert: RxDC Reporting Due June 1st
Reminder: RxDC Reporting Due June 1st
February 26, 2026
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