About Us
CBM Insurance is a local, independent agency with over 30 years of experience serving the tri-state area. We offer personalized insurance solutions tailored to our clients' needs and have partnered with over 15 national and regional carriers to provide a wide range of coverage options.
With expertise across various industries—from restaurants and wholesalers to contractors and property managers/owners—we prioritize building strong, personal relationships with our clients. Our team of sales executives, account managers, and service professionals takes a hands-on approach to address coverage inquiries, offer recommendations, and assist with claims. We are committed to frequent follow-ups to ensure our clients are treated fairly and that they experience the full value of choosing CBM Insurance as their trusted broker.
As part of our growth mindset, CBM has expanded its reach through strategic acquisitions. In 2020, we acquired Insurance and Financial Services (IFS), integrating their team and carrier partners. In 2022, we acquired the majority of shares in Business Insurance Services, Inc. (BISI Agency, Wilmington, DE). In 2023, CBM joined Alera Group, a national insurance and financial services firm, expanding our offerings to include employee benefits, property and casualty insurance, retirement planning, and wealth management solutions.
We are excited about our growth and the talented professionals we've added to our team. Thank you for choosing CBM Insurance—we look forward to earning your business!
Meet Our Team
Get to know the CBM Insurance team below and access their contact information.
For Insurance Certificates: certs@cbmins.com
For Carrier Partner billing and claims information visit: https://2000.aleragroup.com/cbm-carriers/
Brandon Baffone
President
CBM Partner Brandon Baffone is a graduate of Salesianum High School and Wilmington University. Brandon started in the insurance industry in 1998. He is experienced in workers compensation, construction, and habitational insurance. Married to wife Renee since 2000 and has four children.
Connect on LinkedInCandi Shoupe
COO/Partner
Candi has acquired vast experience in the insurance industry since 1985. She has a talent for finding unique options and thinking outside the box in assisting clients. Her field of expertise is commercial customer service and account management. Currently, she handles a select few clients and runs the day to day operation of the business.
Phone: (302) 322-2261 x 2230
Connect on LinkedInMatt Welding
Vice President/Marketing Manager
A graduate of Salesianum High School and Saint Joseph's University, Matt has been working in the insurance industry since 2006. He specializes in workers compensation and all lines of commercial insurance. Matt is an active member of the Delaware chapter of ABC, the DCA, and Delaware Business Leads. He lives in Wilmington with his wife, son, and daughter. Currently, Matt manages CBM's sales team and is in charge of all agency marketing and community outreach activities.
Phone: 302-322-2261 x 2223
Connect on LinkedInKathleen Coburn
Vice President of Underwriting
Kathleen has been in the insurance business since 2006 and strives for excellence in customer service. Having been a part of CBM since 2010, Kathleen was recently promoted to lead CBM's Premier Accounts division where she'll be able to utilize her extensive knowledge base and customer service skills.
Phone: 302-322-2261 x2231
Resources
Our Business Insurance Carriers
For billing and claims information, visit our Carrier Partner page.
Captive Insurance
Group captives are ideal for companies with over $150,000 in annual premiums across workers’ compensation, general liability, and auto insurance. By creating a captive, businesses can assess the risks of subsidiaries, write policies, set premiums, and potentially earn back up to 60% of premiums in profits or invest for future claims. Some captives also insure the risks of their group’s customers. Benefits include:
- Protection similar to a traditional, guaranteed cost plan.
- Premiums based on the insured’s actual losses over the last five years (no artificial rates).
- No “unknown” risks.
Construction Insurance
CBM Insurance specializes in assessing and advising on a wide range of construction risks, including:
- Property damage
- Income loss
- Employee injuries
- Liability risks
Construction insurance provides financial compensation for losses during building projects, protecting against errors and unforeseen events that lead to damages during construction.
Dental Practice Insurance
CBM Dentist Insurance Services (DIS) offers comprehensive coverage tailored to the unique needs of dental practices. We provide:
- Dental office packages
- Professional liability
- Employment practices liability
- Workers’ compensation
- Cyber defense
Additionally, we offer personal insurance for dentists and their families, including life, homeowners, and disability insurance.
Hospitality Insurance
CBM Insurance works closely with local restaurants, country clubs, and hotels to protect them against various business risks. Common coverage options include:
- Business general liability
- Workers’ compensation
- Employment practices liability
- Food spoilage/contamination
- Business income/time element loss
- Employee dishonesty
Personal Lines Insurance
CBM Insurance offers personalized coverage for individuals and families across the tri-state area. We partner with local and regional carriers to provide insurance for:
- Personal auto
- Homeowners and vacation properties
- Personal umbrella policies
- Scheduled jewelry and valuable items
We’ll also review your existing policies and recommend coverage adjustments based on our expertise.
Professional Service Insurance
CBM has extensive experience working with professionals such as law firms, accountants, consultants, engineers, and architects. Common risks include:
- Errors and omissions (professional liability)
- Directors and officers liability
- Cyber liability
We help protect professionals from claims related to inadequate work, negligent actions, or errors in their advice or services.
Real Estate Insurance
We offer a wide range of coverage options for the real estate industry, including:
- Lessors risk
- Property management firms
- Commercial and residential condominiums/apartments
- General liability, umbrella, and excess liability
- Property, ordinance, and law coverage
- Water/sewer backup
- Directors and officers liability
- Employee dishonesty and crime protection
Social Services Insurance
CBM Insurance understands the unique risks faced by non-profits, schools, and churches. We offer coverage for:
- Business income/extra expenses
- Professional liability
- Abuse/molestation
- Umbrella/excess liability
- Directors and officers liability
- Employment-related practices
- Workplace violence
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Maximizing Impact: The Value of Voluntary Benefits for Today’s Workforce
In this session, our experts will showcase the value of voluntary benefits, from financial savings to improved retention to addressing the specific needs of their employees.
March 20, 2025 at 01:00 pm CT | Virtual
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Employee Benefits
HIPAA Privacy and Security Overview
Join our compliance experts for an overview of HIPAA’s Privacy and Security Rules. During this webinar, we'll review the different types of entities subject to HIPAA, take an in-depth look at protected health information (PHI), individual rights under HIPAA and what to do when there is a breach of PHI.
April 11, 2025 at 01:00 pm CT | Virtual
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Employee Benefits
Balancing Cost and Care: Could a Captive solution be the right fit for you?
In this session, our experts will discuss how Captive solutions work and what you need to consider for your own group’s needs.
April 17, 2025 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Property and Casualty
5 Steps to a Lower Workers’ Compensation Mod
Understanding how your Workers' Compensation Insurance premium is calculated can help you manage costs more effectively. One of the primary factors in determining your premium is your experience modification factor — the number that reflects your company’s claims history and directly determines what you pay.
March 13, 2025
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Property and Casualty
It’s Here! — Alera Group’s Fifth Annual 'Property and Casualty Market Outlook'
Alera Group's "2025 Property and Casualty Market Outlook" is your guide to making informed decisions regarding your business and personal insurance coverage.
December 12, 2024
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Webinar Preview: ‘When Captive Insurance Makes Sense’
As healthcare costs — including those for pharmacy — have continued to skyrocket, the urgency to control healthcare and pharmacy spend has elevated as well, and Captives have surged in popularity. Alera Group's webinar on Captive Insurance will help you determine whether forming or joining a Captive is right for you.
November 7, 2024
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Property and Casualty
5 P&C Insurance Tips for Public Sector Entities
Public sector entities — including counties, cities, town villages, local law enforcement and special service districts — offer vital services to our communities. They also face growing challenges, some from the constituencies they serve, as they navigate heightened public scrutiny, shrinking budgets and inflation. In this challenging environment, having a comprehensive property and casualty (P&C) insurance program, supported by a strong risk management strategy, is more crucial than ever.
October 8, 2024
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